PLEASE NOTE THE FOLLOWING T&C's RELATE TO OUR BUSINESS TO BUSINESS OPERATION

Payment terms:

Unless credit terms have been agreed, payment is to be made before goods are despatched. It is company policy that all first time orders are paid for in advance of the goods being despatched. If credit terms are required, an account application form must be completed that includes two trade references. If credit terms are agreed, invoices must be paid for within 30 days of receipt of order. Smarter Textiles Ltd. reserves the right to change the terms or credit.

Payment can be made by BACs transfer, Cheque or Debit/Credit Card.

Our Cancellation policy

As we don't actually take any payment until the time that your goods are ready for despatch you are able to cancel or amend your order right up until the point of despatch unless we are embroidering or printing to your specification. Once your order status is shown as despatched cancellation or amendment is no longer possible. Should you wish to cancel or amend your order please contact us via email or phone.

Returns Policy

Refund/Returns Policy

Faulty Goods

If you find a fault with a new product please return it to us within 28 days and fill in the reverse side of the delivery note explaining what is wrong. You should still enclose the original receipt and all packaging. We will exchange the item or refund the full cost, including any delivery charges incurred, where appropriate.

Samples

We are able to supply samples, however these are charged for initially at their plain rate which will be quoted to you. Samples can be returned for decoration at a later date and only the decoration will be charged for. We do not offer free samples.

Exchanges

You may exchange a plain item within 14 days of purchase, however this will be subject to a re-stocking fee of 15% of the value of the item.

Privacy Policy

Use of Personal Data

You will understandably have a concern about privacy. Your privacy is respected and your personal information is treated with the highest standards of safety, security and confidentiality. If you have a query about what data we store, please email our data protection officer, Lee Mills, at lee@smartertextiles.co.uk

You can browse our site without disclosing any personal data to us. Any links to third party web sites are covered by the third parties privacy policies.

The purposes for which Personal Data is process include the following:

• To respond to your requests and to fulfil your orders for products and services. Your companies details as well as telephone numbers and email addresses will be stored to assist with communication.

• To improve products and services, make your experience more efficient and relevant and provide you with a personalised service.

• To administer this Web Site.

• To analyse and research Web Site visitors' demographics, interests, and pages viewed based on the information provided during ordering, from server log files, or surveys.

• To contact you from time to time with information of new products and services or events that may be of interest to you. 

Opt-out Choice

If you do not wish to receive information and want to be removed from mailing lists in relation to this Web Site, please send an e-mail to enquiries@hq-uk.com

Cookies are placed / collected to monitor visits but not used to store personal data.

Information about you will not be shared or transferred to other parties.

All information is collected lawfully and in accordance with the General Data Protection Regulations.

Contract Embroidery and Printing

Minimum quantities apply, Smarter Textiles Ltd. do not print or embroider one off items unless otherwise agreed.

In the event of any damages to your garments Smarter Textiles Ltd. will only be liable for the cost of the embroidery or printing, garments are supplied at your own risk.

Smarter Textiles Ltd. will refuse to accept garments that are not suitable for Embroidery or Printing.

Garments must be supplied in a hygienic condition. Smarter Textiles Ltd. will refuse to accept soiled clothing.

Garments are supplied at your own risk, Smarter Textiles Ltd. are liable for the decoration only. If errors with the decoration occur, we are not liable to replace the garment.

Minimum order quantity

Minimum order quanities are 6 items for embroidery or print on our own garments, 12 items if you are supplying the garments. If fewer items are ordered, a 'machine set-up' will be charged of £5.00 + vat per logo. We reserve the right to refuse orders that are lower than our minimum quantity.

Tablecloths and other custom textile items can be order singularly